A day in the life of the project team
As a project officer, I am responsible for overseeing the smooth
running of the NMC UK-Wide Framework for Quality Assurance approval
and monitoring visits for Programme Providers in England, Scotland
and Northern Ireland.
One of my main daily tasks is to identify reviewers to carry out
these visits in line with agreed criteria. These include due regard
for fields of practice and any conflicts of interest that might
exist. It may sometimes require us to offer the visit to 4 or 5
reviewers before we find one who meets the criteria and is free on
the proposed date of the visit.
Most of my other tasks are logistical. I arrange accommodation for
reviewers, ensuring that the site of the visit is in close
proximity to the hotel, and easily accessible on the morning of the
event. Contracts need to be drawn up for each separate event, and I
issue each reviewer with a briefing pack containing any relevant
reports sourced from a number of online locations. Other key events
in the year also need to be organised, such as conferences,
training events and meetings.
I deal with a variety of enquiries from institutions, reviewers and
professional staff on a daily basis, offering support and advice on
the administration processes which support the Quality Assurance
Framework. These queries are mainly relayed either over the
telephone or by email. The majority of correspondence between
reviewers, institutions and our director of reviews comes through
us, so some days can be extremely hectic, particularly during key
times of the year such as programme monitoring.
I also assist the Operations Manager in developing effective
internal procedures for deployment and administration in relation
to Quality Assurance activities. For example when ever we receive a
report it has to go through certain internal Quality Assurance
processes before it reaches the client to ensure we stay accredited
to ISO 9001. Each approval has its own set of deadlines, it is our
responsibility to try and meet these. We aim to coordinate the
submission of reports within the agreed deadline to the client.
Some deadlines we have to work harder to meet than others!
Jess Reeve, Project Officer, HLSP.
Jessica.Reeve@hlsp.org
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